Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce

Deskripsyon

Stop drowning in customer questions. Let Ensoras handle them.

You’re running a WooCommerce store. Customer questions are piling up. “Where’s my order?” “What’s your return policy?” “Will this fit me?” — same questions, over and over, eating your time.

Ensoras actually handles customer questions for you. Not templates. Not “we’ll get back to you.” Real answers, using your real store data, following your rules.

“1,100 customer questions a month, handled automatically. We don’t have a support team anymore.”
Head of Operations, mid-size fashion e-commerce (EU)

What Ensoras Actually Does For You

Answers order questions instantly
“Where’s my order?” — Ensoras looks up their order, checks tracking, gives them the answer. While you sleep.

Handles returns and refunds
“I want to return this” — Ensoras checks your policy, verifies the purchase date, processes the return or escalates to you if needed.

Converts browsers to buyers
“Do you ship to Canada?” — Ensoras answers immediately while they’re still on your product page, ready to buy.

Solves billing issues
“I was charged twice” — Ensoras pulls the data, sees the duplicate charge, fixes it. No back-and-forth emails.

Works 24/7
Black Friday at 2 AM? Ensoras is answering. Holiday weekend? Ensoras is answering. You? You’re sleeping.

Why Store Owners Choose Ensoras

• It actually does things — doesn’t just say “check your email for tracking.” It looks up the order and gives them the tracking link.
• Under 2-minute responses — day or night, customers get instant answers
• No coding, no training — write what you want in plain English: “If someone asks about sizing, check the product page and tell them”
• Plays nice with your tools — Stripe, Shopify, Klaviyo, Zendesk, Salesforce, Slack, and 25+ more

One-Click WooCommerce Setup

Click “Connect WooCommerce” and Ensoras instantly knows your:

• Orders and tracking numbers
• Products and inventory
• Customers and purchase history
• Refunds and returns

Returning customers are recognized automatically. No setup. No importing data. It just works.

Live Chat Widget

The chat widget lives right on your storefront and matches your brand:

• Dark or light theme, your logo, your colors
• Quick-reply buttons for common questions
• Works on mobile, tablet, and desktop
• Show it everywhere or only on specific pages
• Collects emails before chat starts so you can follow up

Email Support

Not just chat. Connect your support email and Ensoras handles those questions too — same intelligence, same rules, same workflows. Everything ends up in one inbox so nothing falls through the cracks.

Tell Ensoras What to Do

Write instructions in plain English:

• “When someone asks about a refund, look up their order. If it’s under $100 and within 30 days, process it. Otherwise, send it to me.”
• “If a customer seems frustrated, mark it urgent and notify the team on Slack.”

Ensoras follows your rules. When multiple rules apply to the same conversation, they combine automatically.

Knowledge Base

Upload your FAQ, return policy, size guides — PDFs, text files, or just paste URLs. Ensoras searches by meaning, not just keywords, so customers get the right answer even when they don’t use the exact wording. Toggle items on and off anytime without deleting anything.

Analytics and Team

• See how many questions Ensoras handled vs. your team
• Track customer satisfaction scores, response times, and resolution times
• Invite unlimited team members with custom roles and permissions
• Route questions to the right person — built-in collision detection so two people never reply to the same customer

Two Ways to Work

Manual mode — Ensoras writes the reply, you review and approve before it goes out. Great when you’re getting started and want to see how it handles things.

Auto mode — Ensoras sends responses on its own based on your rules. When it’s not confident, it asks you instead of guessing. Most teams start manual and switch to auto within the first week.

Safety Rails

• Set rules Ensoras cannot break — like “Never share account info without verification”
• Require approval for sensitive topics before anything goes out
• Full audit trail of every decision Ensoras made and why

Connects to Everything You Already Use

Ensoras integrates with over 25 tools across e-commerce, payments, marketing, fulfillment, support, and CRM — including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. It pulls live data during every conversation so customers get real answers, not generic ones.

Already using Zendesk, Intercom, or Freshdesk? Ensoras works alongside them or replaces them entirely — your choice, no disruption to your workflow.

Multi-Language Support

Your customers don’t all speak the same language, and that’s fine. Ensoras automatically detects the customer’s language and replies in kind — no configuration needed. Your knowledge base and workflows stay in English while Ensoras handles translation in real-time. Over 20 languages supported out of the box.

Why Not Just Use a Regular Chatbot?

Regular chatbots match keywords to canned replies. When a customer asks “where’s my order?”, they get a generic “check your email for tracking info.” The customer leaves frustrated, and you still end up answering manually.

Ensoras actually looks up the order, finds the tracking number, and gives it to the customer — right there in the conversation. No human needed.

• Set up in minutes, not hours — install the plugin, connect your store, and you’re live
• Real answers from real data — not templates, not “we’ll get back to you”
• Your rules, your language — tell Ensoras what to do in plain English and it follows
• Works with what you already use — Zendesk, Intercom, Freshdesk, Slack, Stripe, and more
• Free forever — 30 conversations a month with every feature included
• Speaks your customer’s language — auto-detects and replies in 20+ languages

External Services

This plugin connects to Ensoras for all AI processing, chat, and ticket management.

• Account registration — your email, name, and site URL are sent to Ensoras to create your project
• Chat widget — loaded from Ensoras on pages where the widget is displayed; visitor messages are sent to Ensoras for processing
• Email verification — your email and name are sent to verify your account during setup
• WooCommerce connection (optional) — read-only API credentials and store URL are shared so Ensoras can look up orders and products
• Customer identification (optional) — logged-in customer emails are passed to the widget for order history lookup
• Usage analytics (optional) — basic environment info (PHP, WP, WooCommerce versions) shared once daily to improve the product; no customer data collected; opt out anytime in settings

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